Reporting An Issue in Delivery Exception APP

Reporting An Issue in Delivery Exception APP

Tavezio strongly recommends accessing by smartphone.   
See instructions below to add Delivery Exception APP to your home screen.

The form can also be accessed by computer/web.
Go to tavezio.com/app or click the (?) at the top right of the screen on Tavezio Vue.

REPORTING A DELIVERY ISSUE VIA SMARTPHONE

1. Go to tavezio.com/app and login using your Tavezio username (email address) and password.



2. After logging into your account, click on the Delivery Exception Form



3. Select a Purchase Order (PO) by clicking the button to the right



4. Fill in the invoice # 



5. Select the item(s) which you would like to report an issue with.  Fill in all required fields *




6. Attach photos: copy of invoice, and if you have the product, photos of the product and the vendor's label on the box.  Tap Submit.
PRO-TIP:  You can take photos while filling out the form or upload from your photo album.



7.  We will contact the vendor and reply to you via email with next steps.


REPORTING A DELIVERY ISSUE VIA WEB (2 OPTIONS)

OPTION 1:
1. Find the Purchase Order by searching previous ORDERS (left side of screen).  Open the Purchase Order and click Report Issue.  Skip to Step 4 below.



OPTION 2:

1. Click on the (?), followed by Create Ticket




2. Select the Delivery Exception Form





3. From the list of Purchase Orders, click the button next to the order which you a reporting an issue





4. Add the invoice number.  Select all of the items that you to report, you can select multiple items in one submission.  Fill out the required information for each item.




5. Complete remaining information on form.  Attach photos: copy of invoice, and if you have the product, photos of the product and the vendor's label on the box.  Click Submit.


6.  We will contact the vendor and reply to you via email with next steps.





PRO TIP
We recommend adding a link to this APP to your home screen.  You may be prompted to add a link from the form itself (see example below)


If not, you can easily add to your home screen from iPhone or Android.

iPhone



Android









    • Related Articles

    • Delivery Days, Minimums & Cut Off Times

      This video explains how to find vendor delivery days, minimums, and cut-off times. Log in and access vendor information. Vendors shipping via UPS/FedEx have minimums but no delivery days. Food/Kitchen vendors have specific delivery days and minimums. ...

    • Adding Items To An Existing Order

      How to Add Items to Order For Delivery At times, you may realize that you need to add more items to your delivery after you have already placed it. As long as you have already met the minimum order for delivery, you can add on to the order, even if ...

    • How To Prefer & Dislike An Item

      This demonstration explains how to mark items as preferred or disliked, focusing on quality-based selections rather than purchase history. Marking an item as preferred or disliked should only be done if there is a quality issue.

    • Removing Items from an Order

      Submit a Ticket: Click the (?) in Tavezio Vue (top right), select New Ticket, and provide the Vendor Name, Purchase Order #, and items to be removed. OR Email support@tavezio.com with the Vendor, Purchase Order #, and items to be removed. Note: If ...

    • Exporting a Velocity / Ordered Items Report

      A velocity report is a powerful tool that can help you gain insights into your purchasing history. We have made it easy to export a velocity / ordered items report at any time. 1. Click on Velocity / Ordered Items 2. Choose to filter by Order Date or ...