Using the Tavezio App

Using the Tavezio App

Getting Help Through the App: Your Support Options

Need to report an issue, ask a question, or submit a request? The app gives you four ways to reach the Tavezio team — each designed to route your request to the right people so you get a faster resolution.

Quick Reference: Which Option Should I Use?

If you need to… Choose
Report a mispick, damaged item, or other delivery issue Delivery Exceptions
Ask a question, adjust or cancel an order, or find a product Products/Orders/Invoices/Questions
Request service for Ecolab, coffee, dishwashers, etc. Service Requests
Add an outside vendor's invoice to your SUM (Spending Update) Non-Tavezio Vendor Invoice Submissions

1Report Delivery Exceptions

Use this option any time you have an issue with a delivery — a mispick, damaged item, misorder, shortage, or anything else that didn't arrive as expected. Your report flags the PO so our team can research it and make sure you receive the proper credit.

Best on mobile: We recommend reporting Delivery Exceptions from your mobile device — you'll need to snap and upload a photo of the product, and it's easiest to do right from your phone at the time of delivery.

Want the full step-by-step walkthrough? See How to Report a Delivery Exception.

2Questions About Products, Orders & Invoices

This is your option for general questions and order changes. Use it when you:

  • Have a general question about a product, order, or invoice
  • Need to adjust or cancel an order
  • Are looking for a product but can't find it in the app

3Service Requests

Use this option to request service for equipment and service programs at your location — for example, Ecolab, coffee equipment, dishwashers, and similar services. Submitting through the app ensures your request is routed to the right service provider.

4Non-Tavezio Vendor Invoice Submissions

Purchase from a vendor outside the Tavezio vendor network? Submit those invoices here to have them added to your SUM (Spending Update), so your reporting reflects your complete spend — not just purchases made through Tavezio vendors.

Tip: Choosing the correct option routes your request directly to the right Tavezio team, which means a faster response and resolution for you.


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